Shipping & Returns

SHIPPING POLICY

All items ship FOB Pakor’s warehouse in Texas. All hazardous shipments are subject to an additional handling charge and cannot be shipped via air. Additional fees will be charged if there is a requirement for: hazardous chemical fees, lift gates, inside deliveries or delivery appointments or where deliveries are made to limited access or residential areas. All in stock items ship within 24 hours (Mon - Fri. excluding weekends and Holidays), unless we notify you otherwise.

SHIPPING LIMITATIONS ON CERTAIN PRODUCTS:
Chemistry and Glue orders will not ship in air temperatures under 18 degrees Fahrenheit. Control Strips are cold and are shipped with a cold pack. We recommend you choose Overnight or 2Day shipping to maintain the temperature during shipping. If Control Strips are not shipped Overnight or 2 Day, Pakor will not honor a product return.

FREE SHIPPING
You can earn FREE shipping to Continental U.S. addresses when your shopping cart contains at least $100 of merchandise. There are, however, some products that require a higher amount to qualify for FREE shipping. If you add any of these restricted items to your shopping cart you will see that the amount you must purchase to qualify for free shipping is raised to a higher amount. You will see a notice at the top of your screen indicating that the amount to qualify for free shipping has changed. Let us know if you have any questions.

FREE FREIGHT CATEGORIES - Over $100
Ink 

Dye Sub Paper
Dry Lab Paper
Inkjet Paper
Transfer Paper
Solvent Paper
Transfer Paper
Pinchbooks
Gallery Wraps
Film
Photo Coatings
Photo Magnets
Button Supplies
Grommets
Digital Media Supplies

FREE FREIGHT CATEGORIES - Over $1000
Photo Chemistry

Envelopes- All Packaging
Photo Sleeving
All lab Supplies
Sublimation--Chromaluxe
Silver Halide Paper
Passport Equipment
Passport Accessories, Passport Cameras
Equipment-Wide Format, Heat Press, Cutters, Sawgrass, Photo Kiosks, Dry Lab Printers
Trimmers Cutters
Labels/Stickers
Darkroom Software
Dry Lab Printers
Passport Paper*

RETURN POLICY
Pakor is dedicated to providing our customers with complete care and assistance. However, credit will NOT be issued if boxes are missing or the original manufacturer packing materials are not returned with the items.
 

RETURN PROCEDURES: Merchandise may be returned within 30 days of receipt of goods. Prior to returning an item, you must contact Pakor’s customer service department (800-572-3600) to receive a Return Authorization (RA) number and specific instructions. All returns must be received freight prepaid, damage free, in its original packaging and in saleable condition.

RESTOCKING POLICY: Please note that all returns are subject to a 15% restocking fee with the exception of defective products.

NEW EQUIPMENT: Should you find it necessary to return a piece of equipment, you may return it for credit within 10 days of receipt. Equipment will be accepted for return only if unused, in the original undamaged and un-marked packaging with all inserts, instructions and warranties ensuring that it is suitable for resale, and is further subject to the return policy of the equipment manufacturer.

SENSITIZED GOODS: Silver halide photographic paper, chemistry, film, control strips, and inks are sensitive to environmental conditions. Pakor is unable to accept returns on sensitized goods. Pakor reserves the right to accept returns or exchanges of these items, if damaged, at their discretion.

DAMAGED GOODS: Upon receipt of your shipment, please inspect your packages carefully. All claims for damaged or missing items must be made within five (5) business days of receipt in order for a claim to be filed with the carrier. It is very important to mark any discrepancies on the carrier's delivery receipt and retain all original packaging until the claim has been approved. In the event that a package or shipment arrives damaged, please notify Pakor’s Customer Service immediately 800-572-3600.

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