Shipping & Returns

Shipping Policy

All items ship FOB Pakor’s warehouse in Texas. All hazardous shipments are subject to an additional handling charge and cannot be shipped via air. Additional fees will be charged if there is a requirement for: hazardous chemical fees, lift gates, inside deliveries or delivery appointments or where deliveries are made to limited access or residential areas. All in stock items ship within 24 hours (Mon - Fri. excluding weekends and Holidays), unless we notify you otherwise.

SHIPPING LIMITATIONS ON CERTAIN PRODUCTS:
Chemistry and Glue orders will not ship in air temperatures under 18 degrees Fahrenheit. Control Strips are cold and are shipped with a cold pack. We recommend you choose Overnight or 2Day shipping to maintain the temperature during shipping. If Control Strips are not shipped Overnight or 2 Day, Pakor will not honor a product return.

FREE SHIPPING
You can earn FREE shipping to Continental U.S. addresses when your shopping cart contains at least $149 of merchandise. There are, however, some products that require a higher amount to qualify for FREE shipping. If you add any of these restricted items to your shopping cart you will see that the amount you must purchase to qualify for free shipping is raised to a higher amount. You will see a notice at the top of your screen indicating that the amount to qualify for free shipping has changed. Let us know if you have any questions.

FREE FREIGHT CATEGORIES - Over $149
Ink 

Dye Sub Paper
Dry Lab Paper
Inkjet Paper
Transfer Paper
Solvent Paper
Transfer Paper
Pinchbooks
Gallery Wraps
Film
Photo Coatings
Photo Magnets
Button Supplies
Grommets
Digital Media Supplies

FREE FREIGHT CATEGORIES - Over $1500
Photo Chemistry

Envelopes- All Packaging
Photo Sleeving
All lab Supplies
Sublimation--Chromaluxe
Silver Halide Paper
Equipment-Wide Format, Heat Press, Cutters, Sawgrass, Photo Kiosks, Dry Lab Printers
Trimmers Cutters
Labels/Stickers
Darkroom Software
Dry Lab Printers

30 Day Return Policy

We want you to be happy with your purchase!

In order to ensure quick turn-around for your return, we ask you that obtain a Return Merchandise Authorization number (RMA) from us prior to returning your purchased item(s). Please use our convenient Online Return Request Form to initiate the return authorization process.
 
Pakor is happy to accept returns within 30 days of purchase on items that are new and unused with the original manufacturer’s packaging, subject to a 15% restocking fee. Customer will cover any return shipping charges.   
 
We will accept items that are defective or if wrong product was received, within 30 days of purchase. In these cases, Pakor will provide you with a shipping label to return the item at no charge to you.
 
Pakor does not accept returns on software products.
 
If you have any questions about your return, call us at 800-572-3600.
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